The revelations will come as another blow to under-fire Health Secretary Alex Neil who faced a vote of no confidence in the Scottish Parliament a matter of weeks ago.

A Freedom of Information request revealed NHS 24 received 170 complaints in the two years from April 2012, with 56 upheld after an investigation.

Of those, 25 were classified as “inappropriate outcome/referral/advice” – the most serious category of complaint.

Reported by the Scottish Sunday Express. You can read the full story here. 

I am a journalist and author. I am a journalist at the UK edition of WIRED magazine. In 2015, my first book Freedom of Information: A Practical Guide for UK Journalists, was published. My second book Reed Hastings: Building Netflix, was published in March 2020. I created FOI Directory in 2012 and have maintained it in my spare time ever since.