HMRC has rejected more than half the complaints against it for the first time a Freedom of Information request has revealed. 

This is Money report: 

Government belt-tightening is being reflected in HM Revenue & Customs’ (HMRC) dealings with the public, with figures showing the taxman is now rejecting more than half of complaints and upholding fewer.

There has been a rise in rejections of complaints made to HMRC over the last year, a freedom of information request has revealed. The number of taxpayer gripes not upheld by HMRC in 2011-12 was up eight per cent compared to the previous tax year.

According to the figures, there were 75,568 complaints in 2011-12 – and 55 per cent of these were rejected, the first time for five years that more than half of complaints have been rejected.

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I am a journalist and author. I am a journalist at the UK edition of WIRED magazine. In 2015, my first book Freedom of Information: A Practical Guide for UK Journalists, was published. My second book Reed Hastings: Building Netflix, was published in March 2020. I created FOI Directory in 2012 and have maintained it in my spare time ever since.