HMRC has rejected more than half the complaints against it for the first time a Freedom of Information request has revealed.
This is Money report:
Government belt-tightening is being reflected in HM Revenue & Customs’ (HMRC) dealings with the public, with figures showing the taxman is now rejecting more than half of complaints and upholding fewer.
There has been a rise in rejections of complaints made to HMRC over the last year, a freedom of information request has revealed. The number of taxpayer gripes not upheld by HMRC in 2011-12 was up eight per cent compared to the previous tax year.
According to the figures, there were 75,568 complaints in 2011-12 – and 55 per cent of these were rejected, the first time for five years that more than half of complaints have been rejected.