Customer complaints about transport in the region have shot up by 25 per cent in a year – with Metrolink moans TREBLING in that time.

Between July and December last year, customer services at TfGM received 2,393 complaints from passengers, who also submitted 18 compliments and 54 Freedom of Information requests.

That compares to 1,907 complaints, 12 compliments and 43 FOI requests between July to December 2012.

Reported by the Manchester Evening News. You can read the full story here. 

Matthew Burgess
http://www.mattburgess.co
I am a journalist and author. I am a journalist at the UK edition of WIRED magazine. In 2015, my first book Freedom of Information: A Practical Guide for UK Journalists, was published. My second book Reed Hastings: Building Netflix, was published in March 2020. I created FOI Directory in 2012 and have maintained it in my spare time ever since.