HMRC has rejected more than half the complaints against it for the first time a Freedom of Information request has revealed. 

This is Money report: 

Government belt-tightening is being reflected in HM Revenue & Customs’ (HMRC) dealings with the public, with figures showing the taxman is now rejecting more than half of complaints and upholding fewer.

There has been a rise in rejections of complaints made to HMRC over the last year, a freedom of information request has revealed. The number of taxpayer gripes not upheld by HMRC in 2011-12 was up eight per cent compared to the previous tax year.

According to the figures, there were 75,568 complaints in 2011-12 – and 55 per cent of these were rejected, the first time for five years that more than half of complaints have been rejected.

You can read the full story here. 

Matthew Burgess
http://www.mattburgess.co
I am a journalist and author. I am a journalist at the UK edition of WIRED magazine. In 2015, my first book Freedom of Information: A Practical Guide for UK Journalists, was published. My second book Reed Hastings: Building Netflix, was published in March 2020. I created FOI Directory in 2012 and have maintained it in my spare time ever since.